| | | You may return new, unopened items sold by Real Truth Associates, Inc. (RTA) with in 30 days of delivery for a full refund. Items should be returned in their original product packaging. We will also pay the return shipping cost if the return item is a result of our error. But BEFORE you return any items you must contact our main office at 205.991.8145 or via email at service@realtruthassociates.com. You will receive a RMA# and further mailing instructions. Items returned without contacting us will NOT get to their intended destination.
RTA does NOT pay for shipping costs on items sent BEFORE contacting us. You must NOT ship item(s) back to our P.O. Box address. If items are returned to our P.O. Box address we will have to charge you shipping cost to forward them to RTA's our shipping center.
If your item is damaged in any way you may return the item within 20 days of delivery for a replacement. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that ate not being exchanged and are not damaged. Again you MUST contact us within 20 days if you intend to return ANY items back to RTA.
Please note, we do not refund shipping costs on returned items. You should receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive it more quickly. We'll notify you via email of your refund once we've received and processed the returned item. |
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